In 3CX version 16 update 5, 3CX focuses on improving the communication and collaboration tools utilized by your remote staff. What’s new from 3CX? Enhanced Web Client: The infrastructure that supports the 3CX Web Client has been updated to communicate faster and more efficiently. Download 3CX PhoneSystem for free. 3CX Phone System is a program based on IP PBX that replaces a traditional hardware PBX with an open standard, easily manageable IP PBX.
We should see some really neat features added to this version of the SBC (hence why we haven't seen it yet) for example more remote control and visibility of the device from 3CX. There is talk of greater capacity also (up-to 100 users per device) but we will have to wait and see on that as it is still being tested. Configuring 3CX: Here we will configure the 3CX IP PBX through the web interface to properly route both incoming and outgoing calls to/from Callcentric. The information presented in this guide is based on Version 184.108.40.2063 (Enterprise Edition) of the 3CX software running on a Debian 9 installation. Please note, if you are running a different.
This is no small update, so you should plan for a minimum of approx. 18 minutes of downtime. This all depends on your system specs and how much data you have on your 3CX (e.g. recordings, voicemails). If your full backup size is anywhere above 500mb, you should plan for half an hour or more.
Several of our customers that are using GCP (Google Cloud Platform) to host their 3CX, tend to have issues with the 3CX service binding to the private IP interface allocated to them by GCP. Plan your time accordingly to allow for a fresh re-install of 3CX and restore from a backup.
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A few of our customers that host their own 3CX systems have reported the digital receptionist prompts are missing after updating:
1. Create a Backup and download the .zip file
Create a backup and download the newly created .zip file. Make sure you save it somewhere safe, such as your Desktop or Downloads.
2. Make sure you are updated to the latest release of 3CX V16
The latest version of 3CX V16 is the 220.127.116.11 build. '3CX Version 16, Update 8 FINAL' is the required version to install before the 'upgrade Debian from 9 to 10' option is available in the 3CX Management Console.
3. Watch the email address you have configured for notifications
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Watch the email address you have configured for notifications, as failure notifications and logs will go here.
- Note: you will also find Generic failure notifications in the 3CX MC Dashboard > Event Log
4. Update / Upgrade from the 3CX Management console
Once you are positive you have a backup downloaded to your local machine, navigate to the 3CX Management console.
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Select 'Updates' in the top right corner. You should see 'Version 18 (Includes OS upgrade from Debian 9 to 10)'
Select the blue 'Upgrade' button when you are ready to proceed.
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5. Things that tend to cause failures / troubleshooting
in apt: 'Preparation: Found an uncommon source list in /etc/apt/sources.list.d/:'
No network connection after reboot? Check
/etc/network/interfacesfor 'pre-up iptables-restore /etc/iptables.rules' (This needs to be removed from the
/etc/network/interfacesfile, then you will need to reboot.)
Your Hosting Provider should give you access to a VNC 'Console' to manage the VM. For on-premise installs, use a monitor and keyboard to check the
If you are have custom iptables set, check what the equivalent is in nftables and see if they were translated correctly.